Getting To Know You
When you make a purchase in one of our
Lighting and Ceiling Fans stores or answer one of our surveys, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our Web site, we may collect more information: your Internet service provider’s address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.
Getting to Know What You Like
We also gather customer information by taking note of the purchases you make. Think of it as a concierge service where customer preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps our buyers and merchandisers continue to seek out products and designs you may find relevant and unique. Likewise, other companies may also forward to us additional names, mailing addresses, and email addresses when we have news or product offerings that may be of special interest to their customers.
In order to serve you better, we may at times contract with other companies to help us process information. For instance, their assistance can help us better fulfill customer orders, manage and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our non-disclosure agreements or contractual arrangements to provide privacy protection for your information.
Information At Your Service
The personal information we collect is primarily intended to offer better customer service and to improve communications. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail, or email if questions arise regarding their orders.
When you shop at a
Lighting and Ceiling Fans store or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us continue to bring new ideas, unique products, and a creative approach to shopping for your home.
Information Secure Under Lock And Key
We take all reasonable steps to protect our customers’ personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.
When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL). If one of these icons does not appear, please contact
Lighting and Ceiling Fans at 800-984-7957 to complete your purchase.
Update Your Information
Updating your contact information is quick and easy. Just
contact us, including your previous and current full name, mailing address, email address and phone number. Please understand updates may take from six to eight weeks to process from the date of request receipt.
Information Sharing Is Up To You
We appreciate and respect that not all customers may wish to benefit from the opportunity to share information with other select companies. If you do not want CB2 to share your customer information, please immediately
contact us and we will remove your name from lists we share with other companies. After the six to eight week time period it takes to process your request, your information will no longer be shared. When contacting us, please clearly state your request, including your name, mailing address, email address, and phone number.
Remove Your Name From Our Lists At Any Time
To delete your name from the
Lighting and Ceiling Fans email mailing list,
click here. We appreciate your patience as it may take up to a week to process your request from the date of receipt. When you make subsequent purchases at
Lighting and Ceiling Fans, you may provide contact information for customer service only and request that your name not be forwarded to the mailing list.
Protecting Children’s Privacy
Lighting and Ceiling Fans adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is under age, we will immediately remove all personal and identifiable information from our records in compliance with the Online Children’s Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.
Cookies Are Served
"Cookies" are small amounts of data that are stored on your computer. They find their way to your browser via a Web server. They sound friendly and helpful because they are. They flag information about your activity on our Web site. This information helps us improve our site and make it friendlier and easier to use. We never use cookies to save passwords, credit card numbers or other highly confidential information.
Partnerships
We currently contract with several online partners to help manage and optimize our Internet business and communications.
We use CheetahMail to send emails that you have agreed to receive. Web cookies are used in those email messages and at our Web site to help us measure the effectiveness of those emails. You can "opt out" of this email cookie at any time by
deleting your name from the
Lighting and Ceiling Fans email mailing list.
Links To Sites And Services
At times, we provide links our customers may be interested in.
Lighting and Ceiling Fans is not responsible for these sites. If you choose to explore these sites and services, we suggest that you carefully review their individual Privacy Policies.
A Privacy Promise
We support and adhere to the guidelines and practices adopted by the Direct Marketing Association’s "Privacy Promise." In so doing, we agree to comply with a customer’s requests to not share their information with other companies or to contact them for marketing purposes by postal mail, telephone or email.
If at any time, as a customer, you feel
Lighting and Ceiling Fans is not committed to its Privacy Policy, please
contact us.
Privacy Policy Updates
Efforts to bring new services, ideas and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our Web site and in our stores. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.
Questions Anyone?
E-Mail
Privacy
Your e-mail address is primarily used to contact
you regarding your order. We are not in the
business of lending, renting or selling e-mail
addresses. We may from time to time use your
e-mail to inform you of our promotional offers.
If you do not wish to receive promotional offers
via e-mail please contact our customer service
department by telephone or e-mail.
Use
of Information
When you place an order with us you will be
asked for information such as your name, shipping/billing
address, telephone number, e-mail address,
credit card number and expiration date. We
use this information to fulfill your orders
and to inform you of your order status. Since
some of our merchandise is shipped directly
from our trusted manufacturers, we must share
your shipping information with them. We use
this information to track, follow-up and contact
you with shipping confirmation. We do not
store your credit card number in file longer
than the credit card company requires us nor
do we share your credit card number with anyone
else. We respect your privacy and understand
the seriousness of sharing personal information
to solicit further business from you.
Data
Security
We take reasonable steps to maintain the security of the personally identifiable information
that we collect. However, no data transmission over the Internet can be fuaranteed to be completely
secure. Accordingly, we cannot ensure or warrant the security of any information that you transmit
to us, so you do so at your own risk.
Non-Personally
Identifiable Information
Insome cases, we may collect information about you that is not personally identifiable.
Examples of this type of information include the type of Internet Browser you are using,
the type of computer operating system you are using, and the domain name of the web site
from which you linked to this Site. We will use any non-personally identifiable information
we may collect to better understand your use of this Site or to enhance your experience. For
example, we may use the information to improve the design and content of this Site or to analyze
the programs and services we offer.
If you have any questions regarding our Privacy Policy, we will do our best to answer them. Here’s how to
contact us.
Phone:
Cutomer Service Department
1-800-984-7957
Monday - Fryday: 7:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Email:
info@lightingandceilingfans.com
Address:
Lighting and Ceiling Fans
5002 S. 40th Street Suite E
Phoenix AZ 85040
Last updated: October 12, 2006